Can I return or exchange my faedah purchase if I'm not satisfied?
We want you to be completely satisfied with your faedah purchase. If for any reason you are not happy with your order, you can exchange it within 10 days. Please ensure the item is in its original condition, unworn, and with all tags attached.
Made-to-order items* are not eligible for returns or exchanges. To initiate a return, please contact us via faedahdesign@gmail.com
*Note: Customised items are made to measure with great care and are therefore excluded from the right of withdrawal.
What is the shipping policy for faedah products?
At faedah, we strive to deliver your handmade products as quickly as possible. For made-to-order items, please allow 2-3 weeks for production and an additional 5-7 business days for shipping. Shipping costs vary based on your location and will be calculated at checkout.
You will receive a tracking number as soon as your order is shipped.
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How much does shipping cost?
TBD
What if my faedah product arrives damaged or defective?
We take great pride in the quality of our products, but if you receive an item that is damaged or defective, please contact us directly via faedahdesign@gmail.com within 7 days of receipt.
Provide us with your order number and photos of the issue, and we will work with you to resolve the problem promptly. Depending on the situation, we may offer a replacement, repair, or full refund.
Where are faedah products made, and how are they sourced?
faedah products are proudly handcrafted in our atelier in Maastricht, the Netherlands.
Our Ikat and Batik fabrics are sourced from Bali, Indonesia, by skilled artisans who are experts in traditional Ikat and Batik techniques.
We work closely with local communities to ensure fair wages and ethical working conditions. By supporting faedah, you are helping to preserve these beautiful craft traditions and empowering local artisans.
How do I choose the right size for my faedah kimono or kids' clothing?
We provide detailed size guides for both our adult and children's collections on our website. Please refer to these guides and measure carefully before placing your order. If you have any specific sizing questions or need further assistance, please contact us via faedahdesign@gmail.com
For made-to-order items, you can provide custom measurements to ensure the perfect fit.
What is the best way to wash and care for my handmade Ikat and Batik items?
To ensure the longevity of your faedah items, we recommend hand washing in cold water with a mild detergent. Avoid using bleach or harsh chemicals. Gently squeeze out excess water and lay flat to dry away from direct sunlight. If you need to iron, use a low setting and place a cloth between the iron and the fabric to protect the intricate designs.
Are faedah products truly sustainable and eco-friendly?
Yes, at faedah, sustainability is at the core of our brand. We use eco-friendly materials, such as organic cotton and natural dyes, and our production processes are designed to minimize waste.
Our handmade approach ensures that each piece is crafted with care and precision, reducing the environmental impact compared to mass-produced fashion. By choosing faedah, you are supporting a brand committed to ethical and sustainable practices.
We create products that lasts a lifetime.
Where are faedah products made?
faedah products are proudly handcrafted in our atelier in Maastricht, the Netherlands.
Our Ikat and Batik fabrics are sourced from Bali, Indonesia, by skilled artisans who are experts in traditional Ikat and Batik techniques.
We work closely with local communities to ensure fair wages and ethical working conditions. By supporting faedah, you are helping to preserve these beautiful craft traditions and empowering local artisans.
Can I customize my faedah product?
Absolutely! We offer customization options for many of our products. You can choose from a variety of fabrics, styles, and sizes to create a kimono that perfectly suits your taste.
If you have specific design requests or need a special feature, please contact us via faedahdesign@gmail.com before placing your order, and we will do our best to accommodate your needs.