At faedah, we strive to deliver your handmade products as quickly as possible. For made-to-order items, please allow 2-3 weeks for production and an additional 5-7 business days for shipping. Shipping costs vary based on your location and will be calculated at checkout.

You will receive a tracking number as soon as your order is shipped.

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We want you to be completely satisfied with your faedah purchase. If for any reason you are not happy with your order, you can exchange it within 10 days. Please ensure the item is in its original condition, unworn, and with all tags attached.

Made-to-order items* are not eligible for returns or exchanges. To initiate a return, please contact us via faedahdesign@gmail.com

*Note: Customised items are made to measure with great care and are therefore excluded from the right of withdrawal.

faedah only accepts exchanges (no returns). Exchanges are accepted within 10 days of receiving the item.

• Each item on order is specially handmade*, carefully packed and individually checked for quality before being shipped.
• The item must be in original condition as received with tags attached in a resell-able condition.
• Items must show no signs of wear and must be unwashed, undamaged and unmarked in any way. Please take care to avoid the transfer of make-up when trying on garments. Please no perfume on the items. Your items will be refused and sent back to you if these terms and conditions aren't met.
• Faedah does not cover the return shipping costs of exchanged items back to faedah and back to the customer, this is responsibility of the buyer.
• Items must be returned using a tracked/signed for service. Ensure you keep proof of postage when returning.
• Faedah is not responsible for any return items and transit.
• Exchanges can be made up to the value of the returning item. If the value of the new order is less than the original, you will be offered a credit note with the remaining value. Alternatively, you will be offered a credit note with the full amount of your returned items. 

*Note: Customised items are made to measure with great care and are therefore excluded from the right of withdrawal.

To ensure the longevity of your faedah items, we recommend hand washing in cold water with a mild detergent. Avoid using bleach or harsh chemicals. Gently squeeze out excess water and lay flat to dry away from direct sunlight. If you need to iron, use a low setting and place a cloth between the iron and the fabric to protect the intricate designs.

faedah products are proudly handcrafted in our atelier in Maastricht, the Netherlands.

Our Ikat and Batik fabrics are sourced from Bali, Indonesia, by skilled artisans who are experts in traditional Ikat and Batik techniques.

We work closely with local communities to ensure fair wages and ethical working conditions. By supporting faedah, you are helping to preserve these beautiful craft traditions and empowering local artisans.

We provide detailed size guides for both our adult and children's collections on our website. Please refer to these guides and measure carefully before placing your order. If you have any specific sizing questions or need further assistance, please contact us via faedahdesign@gmail.com

For made-to-order items, you can provide custom measurements to ensure the perfect fit.

Our made-to-order process is designed to give you a personalized and unique shopping experience, and to create your own unique kimono.

First, browse our selection of fabrics, including our exclusive Ikat and Batik designs. We will set up a call or we can arrange a visit to our atelier in Maastricht, The Netherlands.

Next, choose the kimono style you desire. Once you've made your selections, place your order and provide any custom measurements if needed.

Our skilled artisans will then handcraft your item with care, ensuring the highest quality. You will receive updates on the progress of your order, and we will notify you once it has shipped.

Yes, at faedah, sustainability is at the core of our brand. We use eco-friendly materials, such as organic cotton and natural dyes, and our production processes are designed to minimize waste.

Our handmade approach ensures that each piece is crafted with care and precision, reducing the environmental impact compared to mass-produced fashion. By choosing faedah, you are supporting a brand committed to ethical and sustainable practices.

We create products that lasts a lifetime.

Absolutely! We offer customization options for many of our products. You can choose from a variety of fabrics, styles, and sizes to create a kimono that perfectly suits your taste.

If you have specific design requests or need a special feature, please contact us via faedahdesign@gmail.com before placing your order, and we will do our best to accommodate your needs.

We take great pride in the quality of our products, but if you receive an item that is damaged or defective, please contact us directly via faedahdesign@gmail.com within 7 days of receipt.

Provide us with your order number and photos of the issue, and we will work with you to resolve the problem promptly. Depending on the situation, we may offer a replacement, repair, or full refund.

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